Passengers Use Facebook To Win Compensation

Have you ever experienced flight delays of more than three hours? Have you made a claim, or simply not bothered because you felt you’d get nowhere trying?

Well, you aren’t alone in thinking you wouldn’t get any redress, however, you are entitled to compensation for a flight that is delayed more than three hours, providing the delay was not caused by ‘exceptional circumstances’. Under EU261 regulation, air passengers are entitled to receive up to €600.

Thanks to modern technology, the Internet and social media, more and more people are fighting for their rights and getting their due compensation through the power of the people!

In one such instance, a group of Virgin Atlantic passengers set up a Facebook page after their Virgin flight VS01 was delayed. Collectively, the group claimed back £47,000 after they experienced a delay of 26 hours on their flight back from Florida.

Many passengers, wising up to the collective power of a group power, are now making joint claims, and solicitors are seeing a rise in the number of groups lodging claims.

The great thing about forming groups for passenger rights is that the passengers can set up Facebook groups while delayed at the airport – it makes sense to do so with a captive audience of passengers, and all concerned are available to give their contact details at the time of the delay.

The benefits of making a group claim is that there’s lots of evidence from all passengers regarding the delay and the way in which it was handled, especially if disputes arise. What’s more, larger claims can be fast-tracked, and compensation can be awarded more quickly than individual claims.