Gatwick hosts Twitter PRM Q&A

On Monday, 19 November 2012, Gatwick Airport held its second live Twitter Q&A session. On this occasion, the questions being addressed were about Passengers with Reduced Mobility (PRM) and the PRM services available at Gatwick Airport.

Using the #askgatwick hashtag, the public were asked to pose questions relating to the way in which the airport operates services for Passengers with Reduced Mobility.

The Twitter session was helpful and informative.

Airports are responsible for providing services for PRM from the moment they arrive at the airport terminal until they reach the door of the plane this is where the airline takes over responsibility.

Gatwick offers a 24/7 PRM service, however, anyone requiring assistance should book in advance, ideally at the time of booking travel – services should be booked through your airline or travel agent. By pre booking, the airport can guarantee assistance, although, at Gatwick, there is a roving team of support staff available to assist passengers.

Surprisingly, the airport offers assistance from Gatwick train station too, but again this must be prebooked to ensure assistance. If you fail to prebook assistance, there are help points available once you enter the airport.

It became apparent from the Q&A that services could be improved if airlines and the airport could better communicate so that the airport could have a better understanding of the needs of passengers requiring PRM service.

A drop-off point for people in wheelchairs is available at the South Terminal forecourt with one soon to be available at the North Terminal. This drop-off point is available to all.

For further information on the PRM services available at Gatwick visit or for a full transcript of the Q&A visit


  1. Nafisa Altai says:

    I was assisted by Ms. Helen Carpenter on Friday evening the 14th of October after arriving from Edinburgh on flight BA2941 and would like to recommend her highly for her kindness and efficiency. All your staff at PRM are good and she was excellent.
    Thank you for providing much needed assistance to those in need of mobility help.

  2. Paula Garrett says:

    Hi Nafisa, It’s great to hear that Gatwick’s PRM staff are providing a great service.

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