Busy Christmas expected at Gatwick

More than a million people are expected to pass through Gatwick Airport over the Christmas and New Year period – 16 December and 2 January.

The busiest day will be Friday 23 December when 60,000 passengers are expected to depart from the airport.

Popular destinations this Christmas include Geneva, Dublin, Madrid, Orlando and Dubai.

To get passengers into the festive spirit, Gatwick has installed a snow slide in the North Terminal. There are also Christmas market stalls, a samba band and performances by local choirs and musical groups.

This year has seen the launch of Gatwick’s 38th Christmas Charity Appeal with all money raised going to Gatwick Airport’s charity partner, Travel Care and St Catherine’s Hospice. Last year’s charity appeal raised more than £2,000 and the airport is hoping to exceed the amount this year.

Tina Oakley, Gatwick Airport’s HR Director said, “Supporting our local community and making the airport experience an enjoyable one is important to us at Gatwick, especially during the festive period, which is why we are celebrating this year’s Christmas Charity Appeal in a big way.

“Throughout this month, we have planned a whole range of festive activities to entertain more than one-and-a-half million passengers expected to travel through the airport. Passengers can take a thrilling ride down our snow slide, buy treats from the Christmas markets and listen to performances from over 20 local choirs and music groups. There really is something for everyone this Christmas at Gatwick.”

Gatwick Parking Company Wins Top Award

Eco Parking has won the Essential Travel Car Park Attendant of the Month award from www.essentialtravel.co.uk in association with the British Parking Association.

The coveted award is voted for by thousands of Essential Travel customers who book their great value Gatwick Airport meet and greet parking on the price comparison website each month.

And for this month, December, the award was presented to Sean McCarthy of Eco Parking– who showed ‘exemplary performance, professional attitude and dedicated customer service’.

Eco Parking, a division of Help-Me-Park, pride themselves on their customer service and attention to detail. Details that include fully uniformed and insured drivers, a courtesy call whilst the customer is en route to the airport to reconfirm details and ETA, safe and secure parking facilities, as well as a 24 hour telephone contact number – something many car parking firms do not provide.

Meet and greet parking at Gatwick Airport’s South and North Terminals with Eco Parking and Help-Me-Park gives passengers total peace of mind that their vehicle will be parked safely and securely by driving professionals. The secure parking facility boasts double fencing around the entire perimeter, is floodlit, has CCTV and 24/7 alarm monitoring. The meet and greet service operates 24/7, 365 days a year. It is the ideal choice for families, time pressed business travellers, elderly and disabled passengers, negating the need for timely waits for courtesy buses to the airport from remote car parks. Prices are from just £53 per week.

Speaking about the award, which is through a mixture of outstanding customer service, time keeping, and service ethics, Sean says “It’s really great to get the award. I would like to say that this is an award for the whole team. We all work really hard and this could not have been achieved without the commitment of all the guys here.”

Sean wins a month’s supply of his favourite biscuits, which are … Jammy Dodgers! And finds his place on Essential Travel’s ‘Parking Attendant of the Month Hall of Fame’.

Essential Travel offers a whole host of reputable companies offering a complete range of holiday extras, including airport parking across the UK, travel insurance and airport lounges. The site offers guaranteed best price, with no hidden extras or charges.

Congratulations again Sean!

Gatwick Express installs new ticket gates

From today, 12 December 2011, passengers wishing to travel on the Gatwick Express service will be unable to purchase tickets onboard trains.

The ticket changes coincide with the testing of new ticket gates, which have been installed at Gatwick Airport station and London Victoria station.

The ticket gates will be manned by Gatwick Express Customer Service Hosts, who will also sell tickets – tickets can also be purchased online, or at ticket offices or ticket machines. An additional eight ticket machines have been installed at both Gatwick and Victoria stations.

The new ticket gates will be fully operational by 31 December 2012.

De-icing equipment problems leads to Flybe delays from Belfast

A malfunction of de-icing equipment this morning, 5 December 2011, meant delays to Flybe flights from Belfast City Airport.

Eight flights were affected by delays, including the Belfast to Gatwick service to London Gatwick, which was scheduled to depart at 06:45 but was delayed until 07:23. The longest delay was to the Belfast to the 06:55 Glasgow flight which finally left Belfast at 10:00.

Flybe apologised for the fault.

Border Agency strike could cause significant delays at Gatwick

Public sector unions will take industrial action tomorrow in protest against pension reforms and significant delays are expected at Gatwick Airport when Border Agency staff join the strike action.

Discussions between the airport and its airlines have taken place in a bid to ease disruption caused by the industrial action. Some airlines have also taken measures to offer passengers the option of rebooking their flights to reduce passenger numbers disruption.

Airlines offering rebookings include: British Airways, Virgin and Flybe (for international passengers with connecting flights).

Gatwick has drafted in hundreds of volunteers to provide support and assistence and Gatwick Police has said it will be supporting the airport.

Scott Stanley, Gatwick Airport’s Chief Operating Officer said: “Gatwick continues to work closely with the UK Border Agency and its airlines to ensure robust contingency measures are put in place to ensure disruption to passengers and airport operations is kept to a minimum.

”We have had face to face meetings with our major airline carriers to discuss contingency plans for the day and have called on them to offer their arriving passengers the opportunity, where possible, to rebook their flights either in the days immediately before or after the 30th November. We would advise passengers to check with their airline to find out what plans and arrangements have been put in place.”

“We recognise that this will be a challenging time for all airport passengers, and we would warn passengers to be prepared for the potential for significant disruption at the border zones on the 30th November.

“Unfortunately, airport staff can not man the desks at the Border Zone but we will provide all necessary assistance to the Border Agency and we are determined to make sure that the needs and welfare of all our passengers will be met on the day.”

Tips to help avoid delays:

  • Use e-Passport gates where available
  • Have travel documents, including passports, ready
  • Fully complete landing cards
  • Stay in family groups.

North Terminal extension officially opened

Last week saw the official opening of Gatwick Airport’s £73 million North Terminal extension by former Conservative Prime Minister Sir John Major.

The new extension will enable and extra four million passengers to pass through the terminal each year and means the airport is on target to handle 40 million passengers a year by 2020, without an extra runway!

With an extra 18 check-in desks – the terminal now boasts 144 (70 of which are self-service) – and four new baggage-reclaim belts, the airport should achieve a significant reduction in time spent waiting for luggage.

Stewart Wingate, Gatwick Airport Chief Executive said: “It’s fair to say that passengers flying out of the North Terminal used to be greeted with a dated 80s feel with little aesthetic appeal and confusing wayfinding. But that was the Gatwick of yesteryear. Today, the layout and design of the upgraded forecourt, interchange facilities and the expanded terminal building provide a much more positive first impression.

“This is all part of our £1.2 billion investment programme, which has a focus on improving the overall passenger experience of our airport, from the moment they arrive at the front door, check-in, pass through security to when they board their flight. We want passengers to spend as little time in queues or waiting for luggage as is possible, and we want them to enjoy their surroundings before they jet off for their holidays. That has been the focus of our work at the airport so far and there is still much more to come.”

Astraeus Airlines in administration

Crawley-based Astraeus Airlines has ceased all operations and has been placed in administration.

The company, which is owned by Icelandic travel group Eignarhaldsfelagid Fengur HF, was founded in 2002 and since 2008 had leased aircraft to airlines such as bmi and Iceland Express.

Astraeus chief executive Hugh Parry said: ‘We battled hard to save Astraeus, but lower-than-expected levels of business during the summer of 2011, a lack of contracts for winter 2011-2012, and some extremely bad luck with a number of technical issues mean that we have no option but to cease all operations and put Astraeus Airlines in the hands of the administrators.

‘Every effort has been made to ensure that any passengers affected already have or will be able to complete their journey.’

Gatwick to Hong Kong flights announced

Gatwick Airport has gained another long-haul airline in its battle to become the ‘London airport of choice’ after it was announced that Hong Kong Airlines is to launch flights from Gatwick.

From March 2012, Hong Kong Airlines will operate daily Gatwick flights to Hong Kong.

Flights will operate non-stop using an Airbus A330-200 in a unique Club Class seating configuration (Club Premier and Club Classic).

Guy Stephenson, Chief Commercial Officer said: “We are very excited to welcome Hong Kong Airlines to Gatwick. This is a unique service which provides a real choice to business and premium leisure traffic to one of the world’s great cities, with excellent connections to other points in Asia.

“We are committed to matching the premium service Hong Kong Airlines will be offering their passengers on board their flights with a premium service at the airport. We have already introduced premium security lanes in both terminals to combine speed with high levels of service. There are also premium car parking options to give time-strapped passengers quick and easy access to check-in, new luxury lounges, and a porter service to help passengers with their luggage, both on their arrival and their return to the airport.”

Gerard Clarke, General Manager, UK for Hong Kong Airlines stated: “We have gained a reputation for outstanding service over the past five years and we look forward to extending this to our new flagship route, connecting two global business capitals of the world. The concept for the all Club Class aircraft will provide passengers with a private jet style ambience and an exceptional crew to guest ratio, and we are confident that we have the right knowledge and experience to make a success of the new all Club Class daily service.”

AVPCA anti-terorist training takes place

Gatwick meet and greet staff training

A plan to utilize staff from airport-based companies in the fight against terrorism has seen a group of Gatwick parking employees undertake police training.

Drivers from Gatwick meet and greet parking company, Help Me Park, recently participated in anti-terrorism training with Gatwick police.

The training is just one part of an initiative between Gatwick Police and the Airport Valet Parking Company Association (AVPCA), which has been set up to crackdown on rogue meet and greet parking companies operating at Gatwick airport.

Help Me Park is the first one of AVPCA’s member companies to undertake the training. Drivers from other member companies are set to follow shortly.

BA reduces fares to exotic locations from Gatwick

British Airways is offering new low fares to some of its most exotic holiday destinations from Gatwick Airport this winter.

From today (November 15) World Traveller and World Traveller Plus fares to 10 destinations in the Caribbean and the Indian Ocean have been cut by up to £127. The biggest saving is on a World Traveller return fare to Punta Cana in the Dominican Republic down from £757 to £630.

World Traveller fares start at £595 to Antigua, Tobago and Barbados and World Traveller Plus fares are available to Antigua, Tobago, Grenada, St Lucia, Jamaica and Barbados from £995.

Colm Lacy, British Airways head of commercial Gatwick, said: “British Airways already offers a fantastic longhaul leisure network from Gatwick to 17 destinations including the addition of a new route to Mauritius. Our new prices make flying with British Airways to these fabulous holiday destinations even more attractive.

“Not only have we got some great World Traveller fares but there are also new low World Traveller Plus fares which give customers the chance to sample the larger seat and extra legroom offered in our premium economy cabin.”

Over the next five years British Airways globally will be investing more than £5bn in new aircraft, smarter cabins, elegant lounges, and new technologies to make life more comfortable in the air and on the ground. At Gatwick customers are already benefitting from the new dedicated check-in hall featuring state-of-the-art technology, which makes check-in even faster.

The 10 destinations with low fares are: Antigua, Punta Cana, St Kitts, Tobago, Grenada, St Lucia, Trinidad, Barbados, Kingston Jamaica and Mauritius