Last week saw the official opening of Gatwick Airport’s £73 million North Terminal extension by former Conservative Prime Minister Sir John Major.
The new extension will enable and extra four million passengers to pass through the terminal each year and means the airport is on target to handle 40 million passengers a year by 2020, without an extra runway!
With an extra 18 check-in desks – the terminal now boasts 144 (70 of which are self-service) – and four new baggage-reclaim belts, the airport should achieve a significant reduction in time spent waiting for luggage.
Stewart Wingate, Gatwick Airport Chief Executive said: “It’s fair to say that passengers flying out of the North Terminal used to be greeted with a dated 80s feel with little aesthetic appeal and confusing wayfinding. But that was the Gatwick of yesteryear. Today, the layout and design of the upgraded forecourt, interchange facilities and the expanded terminal building provide a much more positive first impression.
“This is all part of our £1.2 billion investment programme, which has a focus on improving the overall passenger experience of our airport, from the moment they arrive at the front door, check-in, pass through security to when they board their flight. We want passengers to spend as little time in queues or waiting for luggage as is possible, and we want them to enjoy their surroundings before they jet off for their holidays. That has been the focus of our work at the airport so far and there is still much more to come.”
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