Police investigates Gatwick Sky Parking

Sussex Police is investigating yet another non-approved Gatwick meet and greet parking company following complaints of damage to customers’ cars, the BBC reports.

Many customers of Gatwick Sky Parking, who reported deep scratches and vehicles covered in mud, have been left facing bills totaling thousands of pounds to repair.

On its website, Gatwick Sky Parking offers to “take the hassle out of airport parking by meeting you at the airport and parking your car safely and securely for you” in its “secure compound”

However, Ian Mullen would disagree. He said work to repair the scratches would cost £7,000 and that both back doors and the driver’s seat was “caked in mud”. He told the BBC: “I’m almost certain it was not parked in a secure environment like they say it was with CCTV cameras etc., and I also have some deep suspicions it had been used by individuals.”

When Mr Mullen contacted me, he told me “42 cars were vandalised in a field behind a derelict pub mine being one of them. They told me they had obtained a crime Id. This was a lie. When I called Sussex police they had no reported crime.”

Another customer, Mirriam Nichols, said she faced a repair bill of more than £2,000 with four scratches on the bonnet.

Yet another customer who contacted Gatwick Blog, Shirley, said: “My vehicle is scratched all over and needs the passenger door repainted because of masses of scratches, along with the bonnet, also door window needs replacing because it us scratched to bits. The cost of repairs in excess of £600.”

Shirley, who booked her parking through the Mobit website, said of the site: “ It looks excellent and the description of service provided looked perfectly ok. I have used meet and greet many times and have never had this problem.”

When the BBC contacted Gatwick Airport about the issues with Gatwick Sky Parking, it said: “it had no relationship with Gatwick Sky Parking, the company was not part of its Approved Operator Scheme and it was therefore unable to comment further.”

While it’s too late to help Gatwick Sky Parking customers, anyone travelling from Gawick and wanting to book Gatwick meet and greet parking, should always use a Gatwick Approved Operator.

Gatwick Airport does have a list of approved operators, however, it isn’t easy to find – you’ll find the list here: www.gatwickairport.com/parking/other-parking-options/Operator-Scheme/

There are currently 12 Approved Operators, listed below:

  • ABC Gatwick
  • Airparks
  • Airport Parking & Hotels (APH)
  • Cophall Parking
  • ECO Parking
  • Help Me Park
  • I Love Meet & Greet
  • Just Valet Parking
  • Maple Manor
  • Meteor Meet & Greet
  • Ace Meet & Greet
  • Tudor Rose

For more information on the Gatwick Approved Operator Scheme check out one of our previous posts: 4-quick-tips-to-help-you-spot-a-reliable-gatwick-meet-and-greet-parking-company

Comments

  1. Ian Mullen says:

    Comboys

  2. Ian Mullen says:

    So here is my story. Left car Jan3-10. Upon picking up car was returned with 21 deep scratches. Totally vandalised with £7k of damage. Was told by employee it was one of 47. Chased company via email countless times and never answer phone now. 15 days later zero information on what resolution will be. Told by company that they had obtained a crime reference id. This was lie. When I called Sussesx police my car had been reported in no crime.
    They claim cars are secured with 24 hr CCTV. Reality parked in a muddy field behind a derelict pub with one CCTV camera at entry point not on cars. Think employees used car as back seats were caked in mud and vandalism did not involve forced entry.
    Everything they have told me to date has been a lie.
    Police conducting a criminal investigation and trading standards their conduct. Sincerely hope they are shut down and criminally prosecuted.
    Details on this firm are on the BBC and the Sunday Mail.
    GSP take your booking and firstchoiceparking park your car. Both companies are one and the same although they pretend to act as broker and agent. This broker has one agent!
    You live and learn. I expect to receive no compensation and the only form of justice will be what the police and TS do.
    Never use these rogue traders.

  3. Ian mullen says:

    Please note that GSP are trying to pass liability for all vandalised cars to 1st Choice Parking. This is a choice GSP made and the clause is invalid. Whilst they remain a going concern 1st Choice are going into liquidation. You can expect to receive nothing. If you were a GSP customer and receive a liquidation letter from 1 st choice it a rort to divert their liabilities. Have your insurance company sure GSP or do yourself. My contact details are 07496499005. Police and trading standards still investigating GSP.

  4. We have a similar story to you, Ian – we parked our car with 1st Choice Parking (or Gatwick Meet and Greet) on 1st Jan and returned on 15th Jan to find every single panel of our car had heavy scratches. We were told the “secure compound” had been broken into by men in balaclavas and they had damaged 45 or so cars. We have received email communication from 1st Choice Parking asking us to send 1. photos of the damage; and then two weeks later 2. 2 repair quotes. 16 days later and despite many chasers, they have stopped replying to me. Please could you tell me who you contacted at Sussex Police and the Trading Standards? I will do the same. It’s pretty appalling all round.

  5. Paula Garrett says:

    Hi Zoe,

    Sorry to hear of your experience.

    The advice from Ben at West Sussex Trading Standards is:

    To contact Citizens Advice Consumer Service (CACS) directly. CACS will be able to provide you with comprehensive civil advice, on behalf of Trading Standards. All complaint data is held on a national database which all Trading Standards Services have access to.

    The current contact telephone number for CACS is 0345 040506, or their website – https://www.citizensadvice.org.uk/consumer/ – which also contains template letters for consumers to use if they wish to complain in writing to a trader.

    Good luck, Paula

  6. Ian mullen says:

    Pc Bryan or PC Taylor of Sussex police. I was on BBC radio with PC Taylor about this. Make sure you have a crime ref id.
    1st Choice are going into liquidation. If you have a contract with them you are likely to get nothing. You should have got a creditors letter.
    If your contract was with GSP or any other company they will try and pass the liability off to 1st choice. I have legal advice and this will not be valid in court.
    07496499005

  7. Ian mullen says:

    The compound is a field behind a derelict pub. One CCTV camera on entrance and exit only. In no way secure.

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