Parking Companies Leave Drivers Stranded at Gatwick

Two Gatwick parking companies have left drivers stranded this week, due to a dispute between two parking operators.

Those people who booked their parking with EPS and APG arrived back after their flight to expect their cars to be ready and waiting for them. Only they were not. They weren’t just late, oh no, they didn’t turn up!

Today, 9th October, it has been reported that the dispute between the two companies meant that customer cars were not where they should have been, with customers reporting them missing. This resulted in many customers having to travel home, under their own steam, to return the next day with spare keys to retrieve their cars themselves.

West Sussex Trading Standards has confirmed that both EPS and APG will be investigated following a large number of complaints.

The incidents highlight the problems which can occur when using non-approved meet and greet parking companies.

Gatwick Airport introduced the Approved Operator Scheme in July this year, and in order to become an approved meet and greet parking company, companies must meet strict criteria including:

  • Hold the Safer Parking ParkMark award, for all operational car parks. Park Mark® is operated by the British Parking Association, in conjunction with the Association of Chief Police Officers
  • Hold the Buy With Confidence Accreditation awarded by Trading Standards
  • Have signed Gatwick Airport’s Terms of Licence Agreement.

It’s advisable to only book an Approved Operator for your Gatwick meet and greet parking.

If you’ve been caught out by either EPS or APG recently please feel free to add a comment below.

Comments

  1. Michael Jones says:

    I booked with EPS a few months back and had my car picked up just last week, then returned 6 days later! Before booking with them, I had done my homework.. They were on the Gatwick Airport website as an “Approved Operator” and according to the multiple comparison sites I had checked on to make the booking.. EPS were Park Marked and had Trading Standards approved stamp!

    I never once had any issues with this parking company!

    This is a load of rubbish!

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