GatwickValetParkingServices.co.uk fails to fulfill meet and greet booking

Meet and greet parking is a really convenient type of airport parking…if you book with the right company.

However, recently we were contacted by one reader who booked meet and greet parking with www.gatwickvaletparkingservices.co.uk and has had nothing but hassle and a nightmare trying to get her money back.

Our reader has asked to remain anonymous, so we will call her Mrs X.

Unbeknown to Mrs X, the gatwickvaletparkingservices.co.uk ceased trading on 19/8/12 and posted the following notice on its website:

gatwick valet parking services

The notice states that

“As from 19/812 Gatwick Valet Parking has seized trading. If your car is currently parked with us it will be returned as agreed when you arrive back from your holiday. We will contact you once you have landed. If you need to contact us please email us bookings@gatwickvaletparkingservices.co.uk sorry for any inconvenience caused.”

However, the website is now back in operation and taking bookings once again. A notice on the site states that the company is under new management as from 18/8/12:

gatwick valet parking services notice

The parking is cheap – £38 for 7 days, or £75 for 14 days – with vehicle valet options ranging from £25 to £90.

Mrs X booked her valet parking with gatwickvaletparkingservices.co.uk and arrived at the airport on her day of departure expecting her car to be collected as arranged, and paid for, however, no one from the company turned up to collect her car and she was forced to use another parking company.

After her holiday she attempted to make contact with the company to gain a refund, however, after approximately 24 emails and countless calls where the phone just rang and rang she is still unable to contact them.

Although the company had ceased trading (according to its website), they were not registered with Companies House so it is impossible to get a letter from the liquidators to prove it is no longer trading – a requirement from Mrs X’s bank to help get her money back.

Mrs X has since received a refund from her bank – not from the parking company.

Judging by comments on several sites it would appear that Mrs X is not alone. Here’s a selection of comments:

http://www.ripoffreport.com/directory/Gatwick-Valet-Parking.aspx

http://www.411phonesearch.co.uk/01293317444-phone-number

http://www.scambook.com/company/view/83784/GatWickValetParkingServicescoukimagesgvpsjpg

http://www.complaintsboard.com/complaints/gatwickvaletparkingservicescouk-they-didnrsquot-reply-c634789.html

http://www.tripadvisor.co.uk/ShowTopic-g2667189-i26474-k5802698-Gatwick_Valet_Parking_Services_Beware-Gatwick_Surrey_England.html

Gatwick valet parking is a service provided by many companies at Gatwick who should not be confused with gatwickvaletparkingservices.co.uk.

If you have had a bad experience with thise company contact Surrey Trading Standards by calling the Citizens Advice consumer helpline on 08454 04 05 06, and feel free to leave a message in the comments below to warn others.

Comments

  1. It can be difficult to tell a good meet and greet parking company from a bad one just by looking at their websites.

    Anyone who has had a problem with this company should certainly contact Trading Standards.

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