A live Twitter Q&A on the subject of Passengers with Reduced Mobility (PRM) will be held this morning, Monday 19th November, with Gatwick Airport’s Head of Terminal Operations, Paul Fitch.
The session will run for one hour from 11am on the @gatwick_airport Twitter feed and give media and public an exclusive chance to ask questions about the extra assistance offered to people with reduced mobility and disabled passengers in real time.
Participants are invited to submit questions immediately as well as during the discussion, using the hashtag #askgatwick.
Monday’s Q&A will discuss service, facilities and options for PRM and disabled passengers. This covers a diverse passenger segment, including people who need guidance when passing through the airport due to walking difficulties, learning difficulties, and those who are deaf, hard of hearing or vision impaired.
Gatwick has invested £2 million improving and upgrading PRM facilities at the airport. almost 400,000 passengers were given extra assistance on their journey through the airport in 2011.
Paul has been instrumental in transforming the PRM service that Gatwick offers. From new, clearer signs to toilets and washing facilities, additional specialist equipment and fully trained staff, the service Gatwick offers embraces the full customer journey from drop-off to plane.
During the question and answer session, Paul will be live on the Gatwick Airport Twitter feed, using his in depth knowledge to discuss questions and feedback, from public and media alike. Paul will be examining the issues PRM passengers face when travelling as well as offering information about the PRM activity at Gatwick.
Paul has accountability for circa 200 staff directly employed and a further 700 indirectly. His goal is simple; to consistently deliver outstanding customer service to the growing number of people choosing Gatwick Airport as their preferred option.
This will be the second Q&A session that Gatwick has hosted on its Twitter feed, which has over 40,000 followers. The first was run last year with the Airport’s CEO, Stewart Wingate, who received over 120 questions from the public and media alike.
A full transcript of the Q&A session will be taken and be available at www.gatwickairport.tumblr.com .