Just days after being fined almost £4000 for running an unlicensed car park for Airport Direct, Millie Stojanovic is back running another parking company from the same location.
ADP Parking, which according to 118.com is based at Little Orchard, Church Lane, Burstow – the same location as Airport Direct – has generated plenty of complaints to Tandridge Council and the Police over the Christmas period, including a complaint from one couple who waited 14½ hours for the return of their car just after Christmas 2011.
The couple, who were travelling with their two children, followed the instruction from ADP Parking and called the company when their plane landed at 9.30pm. They were told their car would be ready, however, when they exited the terminal their car was not at the pre-arranged collection point. After a 15-minute wait and another call, they were told the driver was at the compound. After another half an hour their car still hadn’t been returned.
1¼ hours after their first phone call, the representative of APD asked if they could take a taxi home – this was not an option, plus they still had to collect their car. After two hours, 11.30 at night, the car had still not been returned, and with two tired children, the couple’s only option was to book a family room in an airport hotel at a cost of £265.
At 12.30am, that same night, APD Parking called to inform them that their car was 10 minutes away. At 1.30am the car still hadn’t arrived. The couple continually tried to contact the company but their calls were not always answered, and when they were, the couple alleges they were subjected to verbal abuse. Tired, concerned for their young children and worried that their car may have been stolen, they asked ADP for the location of their car so they could collect it themselves – the company refused.
At 8am they managed to contact the company and were told to ‘just be patient, we’ve got your vehicle’ ‘we’ll call back in ½ an hour.’
Eventually, at midday, 14½ hours after their plane landed, the couple’s car was returned to Gatwick Airport.
As it stands today, 23 January 2012, the couple has only received a brief apology from ADP Parking. They have yet to receive any offer of compensation for the delay and any out-of-pocket expenses incurred during their overnight stay, neither have they received an explanation of why the car’s return took so long.
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